Terms of Service

1. Acceptance of Terms

By creating an account, downloading the app, or otherwise accessing the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.

You must be at least 13 years old to use the Service. If you are between 13 and 18 years old, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to “you” will refer to that entity.

2. Description of Service

vPlan AR is a floor plan generation platform that allows users to:

• Scan interior spaces using Apple LiDAR sensors to automatically generate structured floor plans.
• Create and edit floor plans manually using the web-based or mobile editor.
• Export floor plans in various formats, including PDF, DXF (AutoCAD), OBJ, and XML, subject to subscription tier.
• Store floor plans in the cloud and sync them across devices (Pro and Business plans).
• Share floor plans with collaborators via share links or team workspaces (Business plan).

The Service is intended for use by construction professionals, insurance adjusters, architects, real estate professionals, and other commercial users. Certain features are gated behind subscription tiers as described in Section 5.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable advance notice of material changes where practicable.

3. User Accounts & Registration

Account Creation

To access most features of the Service, you must create an account by providing a valid email address, a display name, and a password, or by authenticating through a supported third-party provider (such as Google or other supported OAuth providers). You agree to provide accurate, current, and complete information and to keep it updated.

Account Security

You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You must notify us immediately at support@vplan.ai if you suspect any unauthorised access. We will not be liable for losses arising from your failure to safeguard your credentials.

One Account Per Person

Each individual may maintain only one account. You may not create an account on behalf of another person without their authorisation, or use an account registered to someone else. Corporate or team accounts under the Business plan are subject to separate workspace terms.

Account Verification

We may require you to verify your email address before accessing certain features. We reserve the right to suspend or terminate accounts that we determine to have been created fraudulently or in violation of these Terms.

4. Acceptable Use Policy

Permitted Use

You may use the Service for lawful professional and personal purposes consistent with these Terms. You are solely responsible for all floor plans, data, and content you create, upload, or share through the Service.

Prohibited Activities

You must not use the Service to:

• Violate any applicable law, regulation, or third-party rights, including privacy, intellectual property, and export control laws.
• Scan or create floor plans of properties you do not own or do not have explicit permission to access and document.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except as permitted by applicable law.
• Circumvent, disable, or interfere with security-related features, including features that prevent or restrict use or copying of the Service.
• Use automated tools, bots, or scrapers to extract data from the Service without our prior written consent.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Upload or transmit malware, viruses, or any other harmful code.
• Attempt to access or probe the Service for vulnerabilities without our written authorisation.
• Use the Service in a manner that places an unreasonable or disproportionate load on our infrastructure.
• Resell, sublicense, or otherwise commercially exploit the Service without our prior written consent.

Professional Responsibility

The Service is a tool to assist professionals. Floor plans generated by vPlan AR must be reviewed and verified by a qualified professional before being used for construction, permitting, insurance estimation, or any other purpose where accuracy is material. We do not warrant that auto-generated floor plans meet the accuracy requirements of any professional standard.

Enforcement

We reserve the right to investigate and take appropriate action against violations of this policy, including suspending or terminating your account, reporting conduct to law enforcement, and pursuing legal remedies.

5. Subscription & Billing

Subscription Tiers

The Service is available under the following plans, subject to change with notice:

• Free — Limited to 2 projects per month; PDF export only; no cloud sync.
• Pro — Unlimited projects; DXF, OBJ, and PDF export; cloud sync; all editor features.
• Business — All Pro features plus team workspaces; API access; priority support.

Current pricing is displayed at vplan.ai/pricing. Feature availability per tier is subject to change; material reductions in features for existing subscribers will be preceded by at least 30 days’ notice.

Payment & Auto-Renewal

Paid subscriptions are billed on a recurring monthly or annual basis, in advance, through the payment method you provide via the App Store (iOS) or Stripe (web). Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorise us to charge your payment method on a recurring basis.

Price Changes

We may change subscription prices at any time. For existing subscribers, price increases will take effect at the start of the next billing period following at least 30 days’ advance notice by email. Your continued use of the Service after the effective date constitutes acceptance of the new price.

Cancellation

You may cancel your subscription at any time through the App Store or your account settings on the web. Cancellation stops future charges and takes effect at the end of the current billing period. You retain access to paid features until that date. Cancellation does not delete your account or your floor plans.

Refunds

All subscription payments are generally non-refundable except where required by applicable law or where we have specifically agreed otherwise in writing. For App Store purchases, Apple’s refund policies apply. For web subscriptions processed through Stripe, refund requests may be submitted to support@vplan.ai within 14 days of initial purchase for new subscribers.

Taxes

Prices displayed may or may not include applicable taxes depending on your jurisdiction. You are responsible for paying all applicable taxes associated with your subscription.

6. Intellectual Property

Our Intellectual Property

The Service and its contents — including but not limited to software, algorithms, user interfaces, design, text, graphics, logos, and documentation — are owned by or licensed to vPlan AR and are protected by copyright, trademark, patent, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in the Service.

Limited License to Use

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own professional or personal purposes. This licence does not include any right to sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the Service.

Feedback

If you provide suggestions, ideas, or other feedback about the Service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use and incorporate that Feedback into the Service without any obligation to you. We are not required to treat Feedback as confidential or to compensate you for it.

Trademarks

“vPlan AR” and related logos are trademarks or registered trademarks of ValidPixel LLC. You may not use our trademarks without our prior written consent, except as expressly permitted by applicable law.

7. User Content & Floor Plan Data

Your Ownership

You retain all ownership rights in the floor plans, scan data, labels, and other content you create or upload through the Service (“User Content”). These Terms do not transfer any intellectual property rights from you to us.

Licence to Operate the Service

By uploading or syncing User Content to our servers, you grant vPlan AR a limited, worldwide, royalty-free, non-exclusive licence to store, process, and transmit your User Content solely to the extent necessary to provide and maintain the Service for you. This licence terminates when you delete the content or your account. We will not use your floor plan content for any other purpose, including training machine learning models, without your explicit consent.

Your Responsibilities

You represent and warrant that you have all necessary rights to the User Content you provide, that your User Content does not infringe any third-party rights, and that it complies with all applicable laws. You are solely responsible for the accuracy, quality, and legality of your User Content.

Data Portability

You may export your floor plans at any time in supported formats. We will provide a data export mechanism allowing you to retrieve your User Content in a machine-readable format upon request, as required by applicable law.

8. Third-Party Services

Integrated Third-Party Platforms

The Service integrates with or enables export to the following third-party platforms, which are governed by their own terms and policies:

• Supabase — Cloud database and authentication infrastructure. Subject to Supabase’s Terms of Service and Privacy Policy.
• RevenueCat — In-app subscription management. Subject to RevenueCat’s Terms of Service.
• Apple App Store — Distribution platform and payment processing for mobile subscriptions.
• Stripe — Web payment processing for Pro and Business subscriptions.
• Google Analytics — Usage analytics (opt-in).
• Postmark — Transactional email delivery.
• Sentry — Crash reporting and error monitoring (opt-in).

No Endorsement

References to third-party products, services, or trademarks are for identification purposes only and do not imply endorsement by vPlan AR. We are not responsible for the content, policies, or practices of any third-party platform. Your use of third-party services is at your own risk and subject to those services’ own terms.

Third-Party Links

The Service may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content or availability of those sites.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USING THE SERVICE WILL BE ACCURATE OR RELIABLE; (C) FLOOR PLANS GENERATED BY THE SERVICE MEET ANY PROFESSIONAL, REGULATORY, OR INDUSTRY ACCURACY STANDARD; OR (D) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

LiDAR-based measurements are approximations. Floor plans generated automatically must be reviewed and verified by a qualified professional before use in construction documentation, insurance estimation, permitting applications, legal proceedings, or any other purpose where measurement accuracy is material. We accept no responsibility for losses arising from reliance on unverified auto-generated floor plans.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL vPlan AR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

11. Termination

Termination by You

You may stop using the Service and close your account at any time through Settings → Account Management → Delete Account in the app, or by contacting us at support@vplan.ai. Account deletion is processed within 30 days and results in permanent deletion of your data as described in our Privacy Policy.

Termination by Us

We may suspend or terminate your account, or your access to some or all of the Service, at any time and for any reason, including but not limited to: breach of these Terms, fraud, abusive behaviour toward our staff or other users, failure to pay applicable fees, or legal or regulatory requirements. Where practicable, we will provide advance notice of termination.

In the event of termination for breach, we have no obligation to refund any pre-paid subscription fees. In the event of termination for other reasons at our initiative, we will provide a prorated refund of any prepaid fees covering the unused portion of your subscription period.

Effect of Termination

Upon termination, your right to access and use the Service immediately ceases. The following sections survive termination: Section 6 (Intellectual Property), Section 7 (User Content — licence terminates but representations survive), Section 9 (Disclaimer of Warranties), Section 10 (Limitation of Liability), Section 12 (Governing Law), and any other provisions that by their nature should survive.

12. Governing Law & Disputes

Governing Law

These Terms and any dispute arising out of or related to them or the Service will be governed by the laws of the State of Michigan, USA, excluding its conflict of law rules.

Informal Resolution

Before filing a formal legal claim, you agree to attempt to resolve the dispute informally by contacting us at support@vplan.ai. We will attempt to resolve the dispute within 30 days. If we are unable to resolve it informally, either party may pursue formal proceedings as described below.

Venue

For any disputes not resolved informally, you consent to the exclusive jurisdiction of the state and federal courts located in the State of Michigan.

13. Changes to Terms

We may modify these Terms at any time. When we make material changes, we will notify you by:

1. Posting a notice in the app that the Terms have been updated, displayed when you next open the Service.
2. Sending an email to the address associated with your account at least 14 days before the changes take effect for material changes that expand our rights or limit your rights.
3. Updating the "Last updated" date at the top of this page.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service before the effective date and may request deletion of your account.

For non-material changes (such as typographical corrections, restructuring without substantive change, or changes required by law), we may update the Terms without specific notice beyond updating the date on this page.

The current version of these Terms is always available at vplan.ai/terms. We recommend bookmarking this page.

14. Contact

If you have questions about these Terms or need to contact us regarding a legal matter, please reach us through the following channels:

For general support inquiries, visit our Help Center or Contact page.

If you are a California resident with a consumer complaint that cannot be resolved through the above channels, you may contact the California Department of Consumer Affairs (CDCA) at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or (800) 952-5210.

Entire Agreement

These Terms, together with the Privacy Policy and any additional terms applicable to specific features (such as the Business plan workspace addendum), constitute the entire agreement between you and vPlan AR with respect to the Service and supersede all prior agreements, understandings, and representations.

Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of vPlan AR to be effective.

Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.